Legal
Effective 9/8/2026
A deposit is required to reserve the event date, secure design and planning resources, and remove the date from availability for all other prospective clients. The deposit is consideration for the Company holding the date and beginning work on the Client’s behalf; it is not a pre-payment held on account for services not yet begun.
All deposits are NON-REFUNDABLE and NON-TRANSFERABLE to another client. Once paid, the deposit is earned by the Company in full upon receipt. This applies regardless of whether the event later proceeds, is cancelled, is postponed, or is reduced in scope by the Client.
Upon receiving the deposit, the Company immediately (a) blocks the event date and declines other bookings for that date, (b) allocates crew, transportation, and inventory, and (c) commits design, sourcing, and administrative labor. These losses cannot be recovered if the Client cancels. The deposit represents a good-faith estimate of those losses and is agreed by both parties to be a reasonable pre-estimate of damages, not a penalty.
Where the event proceeds as booked, the deposit is credited toward the final contract balance. The remaining balance is due per the payment schedule in the signed agreement. Failure to pay any installment when due may result in suspension or cancellation of services, with the deposit remaining non-refundable.
If the Client cancels for any reason, the deposit is forfeited in full. Any payments made beyond the deposit are subject to the cancellation terms of the signed agreement. Cancellation must be submitted in writing to the Company.
Date changes are not a right and are subject to Company availability. Where the Company is able and willing to accommodate a new date, it may, at its sole discretion, apply the deposit to the new date on a one-time basis. Availability is not guaranteed, and an unavailable date does not create a right to a refund.
If the Company cancels for reasons within its control and is unable to provide the contracted services, the deposit will be refunded in full. The Company is not liable for delay or failure caused by events beyond its reasonable control, including severe weather, venue closure, utility failure, government action, or other force majeure events.
By paying the deposit, the Client acknowledges that it is non-refundable and agrees not to initiate a chargeback or payment dispute on that basis. The Client is responsible for any costs the Company incurs in responding to an improper dispute.
Payment of the deposit constitutes acceptance of this policy in full. This policy forms part of, and is incorporated into, the parties’ signed agreement. Where this policy and the signed agreement conflict, the signed agreement controls.
This document is provided for informational purposes and does not constitute legal advice. Have it reviewed by a licensed attorney in your jurisdiction before use.